Condition We Help
Free Newcomer & Immigration Counselling
Building a life in a new country is heavy work — paperwork, language, and distance from everyone you love. Support in 16+ languages, free.
100% free · up to 12 sessions · we reach out within 5 days
What this can feel like
Does this sound like you?
- 01
Homesickness that hits in waves
- 02
Starting over professionally — below where you were
- 03
Family far away: guilt, worry, video‑call goodbyes
- 04
Paperwork, precarity, and waiting
- 05
Culture shock and an identity in‑between
- 06
Carrying your family’s hopes on your back
How free counselling helps
You crossed the world. You don’t have to carry it alone.
- 1Counselling available in 16+ languages
- 2Space for homesickness, culture shock, and identity
- 3Support through settlement stress and starting again
Every counsellor is professionally supervised each week and practices under their province’s regulations — the same standards as paid therapy, without the bill.
Start my free requestCounselling FAQs
Your questions, answered.
Everything people usually ask us before their first session — in plain words.
Yes — every session, completely free. Our volunteers are never permitted to charge you anything: no fees, no “reduced rates”, no admin costs. It’s our founding mandate. If anyone ever asks you for payment, please tell us right away at TeamLead@FreeCounsellingCanada.ca.
Everyone in Canada. We see individuals, couples, and families of all backgrounds, political affiliations, genders, and sexual orientations. Our counsellors are trained to support every life stage — from children all the way through to seniors. We are feminist, antiracist, and LGBTQ+ allies.
A qualified volunteer counsellor. Every one of our volunteers is a Registered Psychotherapist (or Qualifying), a Practicum Student Intern, a Registered Clinical Counsellor, a Canadian Certified Counsellor, or a Registered Social Worker. All are interviewed, insured, hold a recent vulnerable‑sector police check, practice under their province’s professional regulations, and receive weekly clinical supervision — so the care you get is held to professional standards.
We offer counselling in 16+ languages. Our most‑requested include Farsi/Persian, Spanish, Punjabi, Mandarin, Cantonese, Hindi, Arabic, French, and Tagalog/Filipino — among many others. Tell us your preferred language on the request form and we’ll do our best to match you with a counsellor who speaks it.
We reach out within 5 days of your request. Once you’re matched, your counsellor phones you within 3 business days to arrange your first session — so keep an eye out for a call from a number you don’t recognize.
Up to 12 free sessions with your counsellor. You set the pace together — weekly or biweekly is common at first. If you need fewer, that’s completely fine too.
Most sessions happen by phone or video call — whichever feels more comfortable to you. We also offer free in‑person counselling at 30 Powerhouse St, Toronto ON and 445 Mountain Hwy, North Vancouver BC; just choose it on the request form.
Yes. Your information travels only over PIPEDA‑compliant email, and you only ever share what you’re comfortable sharing. Like all counselling in Canada, there are a few legal limits — such as an immediate risk of harm to you or someone else — and your counsellor will walk you through these in your first session.
That’s okay — a good fit matters. Email TeamLead@FreeCounsellingCanada.ca and we’ll arrange a re‑assignment, no questions asked.
No. Anyone in Canada can request counselling — no doctor’s referral, no diagnosis, no insurance, no health card needed. If you’re here and you’d like someone to talk to, that’s reason enough.